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They want intelligent self-service that offers always-on digital convenience. And they expect agents, whether human or virtual, to not just know who they are, but to already have an idea why they are reaching out and how to help. One area… Read more. From its origins in the early s as… Read more. We are thrilled to introduce the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative contact center solution designed to deliver seamless customer journeys….
Read more. As the world continues to rebuild and forge a path to a new normal post-COVID, more and more business travelers will once again hit the road. Looking further ahead, the Global Business Travel Association expects business travel to fully recover by On July 12, , we published the release wave 2 plans for Microsoft Dynamics and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October and March This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to… Read more.
Field service organizations have traditionally operated under the break-fix model—that is, responding to a device failure after the customer reports an issue. This operating model has grown antiquated due to rising costs and inefficiencies in labor and operations. The field service industry… Read more. Opportunity passes us due to our over analysis, indecision, and uncertainty. This rationale is common among the on-premises organizations we speak to. They… Read more. The momentum of e-commerce continues.
Other… Read more. Since Microsoft and Nuance joined forces earlier this year, both teams have been clear about our commitment to putting our customers first. Microsoft and Nuance are dedicated to ensuring our products complement each other, accelerate better business outcomes, and… Read more. We understand that for chief marketing officers CMOs everywhere, it feels like a precarious time to be a marketer.
COVID has upended supply chains and inflation spikes have accelerated a wave of digital transformation across all aspects of business. Additionally, culture is politically polarized, forcing brands to take a stand or risk alienating customers. Disruptions to customer engagement are adding… Read more. Although the pandemic exposed our supply chain fragilities, there are other factors that will continue to disrupt our supply chains for the foreseeable future.
Geopolitical tensions between world superpowers are forcing companies to change how they trade, source, and manufacture goods, so redesigning your supply chain networks or setting up new supply chains to gain… Read more. Dynamics Blog posts.
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